What an Infraction Is
An infraction is a documented violation of an established policy, procedure, or directive. It requires formal acknowledgment and may lead to corrective or disciplinary action.
An infraction happens when three things are true: a rule exists, the rule is broken, and there is evidence to support it. If any of those is missing, it is not an infraction.
Why This Matters to You
We hold every firm in our network to one standard, and we hold ourselves to it too. That accountability is why our clients stay, and why the work keeps coming back to the firms who perform.
Infractions Can Delay Your Payment
A firm that accumulates multiple infractions without taking corrective action, or that repeats the same violations, can have its payments delayed until the issues are resolved. Accountability and payment go together.
The Four Severity Levels
Every infraction is assigned a severity. Repeated violations move up a level.
No delays.
Examples
- Theft or fraud
- Violence, fighting, or abuse
- Under the influence of alcohol or drugs
- Sexual harassment or assault
- Site abandonment
- Falsifying a time card
What happens
Immediate removal from the site, mandatory notification to your firm, escalation to leadership, and possible contract review or termination. These bypass warnings.
treated as Critical
Examples
- No call no show
- Sleeping or inattention to duty
- Insubordination
- Malicious damage to property
- Fraternizing with the client
- Repeat late shifts
What happens
A formal infraction is issued, a corrective action plan is required, and the officer may be removed. A pattern escalates quickly.
become High
Examples
- Client complaint
- Poor work quality
- Poor phone communication
- Poor work attitude
- 60 minutes of inactivity
- Calling out within 6 hours of a shift
What happens
A documented warning or infraction with required coaching, tracked for patterns. Repeated issues escalate to High.
become Medium
Examples
- TrackTik not installed
- 30 minutes of inactivity
- Last minute schedule change
- A late shift
- Calling out more than 6 hours before a shift
- Dress code violation
What happens
Coaching or a verbal warning, documented internally. Repeated issues escalate to Medium.
The Escalation Rule
Repeated violations automatically move up a level. This keeps small issues from quietly adding up.
When a Penalty Is Applied
If your firm receives an infraction, you are expected to do three things.
Acknowledge It
Confirm you have received and understood the infraction.
Provide a Plan
Submit a corrective action plan that addresses what happened.
Replace If Required
Replace personnel when the situation calls for it.
Failure to comply escalates to a review of your contract. Here is how the process runs: every infraction is documented with evidence, our compliance team calls the firm owner to review it, you receive a copy by email for your records, and then you acknowledge it and provide your corrective action.
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