Report a Payment or Billing Issue
Send us the details and our Vendor Support team gets it right away. You will get an email confirmation, and we will follow up in writing so everything stays on record.
Thank you. Your request reached our team.
We have opened a ticket and emailed you a confirmation. Our Vendor Support team reviews billing and payment issues on Tuesdays and Thursdays, and you will hear back within one business day of the next review.
How Your Ticket Is Handled
You get a confirmation
The moment you submit, we open a ticket and email you that we have it, so you know it landed.
We review on a set schedule
Billing and payment issues are reviewed every Tuesday and Thursday, so nothing slips through the cracks.
You hear back in writing
Expect a response within one business day of the next review, with the full history tracked on your ticket.
Time sensitive and cannot wait for the next review? Call our dispatch line at 1-888-980-9118. For billing and payment questions, the form above is the fastest path to a tracked answer.